Privacy Policy

CalStar Unlimited is committed to protecting your privacy. CalStar Unlimited will divulge no information obtained, either in advance of an investigation or during an investigation, to any party or agency, governmental or otherwise, without the express written authorization of the client(s) or a court order.

Refund Policy

Unless another agreement is made, the balance of all fees shall be charged at a rate of $75.00 per hour and $ .55 per mile, per assigned investigator. Client shall be charged for investigations, conferences, telephone calls (including cellular and long distance), drafting and/or receiving documents, research, printing, faxing, court time, and travel time. The minimum number of billing time charged should an investigator be deposed and/or required to make a court appearance shall be the equivalent of one half day, or four hours. On-call court time shall be billed in the same format as listed above; however, the billing rate shall be half the standard rate. Client also agrees to pay, in addition to the agreed hourly rate and travel costs, the costs of all other expenses incurred as a result of the investigative efforts, including but not limited to computer database searches, photographic expenses, lodging, food, expert witness fees, and requested subcontractor fees/rates for specialized investigations. Client understands that billing may be on a periodic basis. All billings and fees shall be due and payable upon receipt.

CalStar Unlimited reserves the right to cancel this agreement at any time and discontinue services. If this agreement is cancelled, payment for services up to the time of termination is due immediately upon termination. Additionally, CalStar Unlimited reserves the right to terminate the investigator/client relationship for non-payment of fees and costs. If collection becomes necessary to satisfy this contract, client agrees to pay all costs, wages, subpoena service, attorney fees, and 10% interest on the balanced due.

If a retainer is collected prior to the start of an investigation, any funds not used or earned in the course of the investigation will be returned to the client. Otherwise, it is understood that Client is hiring CalStar Unlimited for investigative services independent of the results of the investigation. As such, refunds will not be issued, except at CalStar Unlimited’s discretion, if the agreed upon work is performed as requested.

Terms and Conditions

Client understands that CalStar Unlimited shall utilize good faith and its best efforts to investigate the matter for which CalStar Unlimited has been hired.

Client agrees and understands that no promises of any kind regarding the outcome of any investigation will be made, and client expects no promise(s) of any kind from CalStar Unlimited. Furthermore, Client agrees to pay CalStar Unlimited the agreed amount regardless the outcome of the investigation.

Client agrees that CalStar Unlimited is to conduct the investigation at its sole discretion. Client does not request, nor does CalStar Unlimited agree to commit, any act generally considered illegal, unethical, or immoral. Client does not request, nor does CalStar Unlimited agree to violate, any vehicle code laws during the course of any moving surveillance, even to the extent of losing contact with the subject. CalStar Unlimited and its agents retain the discretion to terminate surveillance (moving or otherwise) if, in its opinion, continuation of the surveillance may compromise the investigation or compromise the safety of the investigator(s).

Client understands and agrees that any and all public record sources given to client by CalStar Unlimited are for information purposes only. CalStar Unlimited assumes no liability for accuracy, completeness, or omissions. Client agrees to contact the appropriate governmental agency for any official necessary information for verification or authentication of such public records.

Client understands and agrees that information provided through CalStar Unlimited is based on criteria provided by client, which should be verified prior to submission by client. CalStar Unlimited assumes no responsibility for accuracy of this information and or its subsequent application by client.

Client, or the client’s heirs, beneficiaries, devisees, legatees, administrators, and assignees, further agree to indemnify and hold harmless CalStar Unlimited and/or its agents and employees from any and all actions, causes of actions, claims, damages, and demands arising directly or indirectly from the investigation(s) requested.

If any portion of this agreement is determined to be invalid, the invalid portion shall be stricken. However, the remainder of the agreement shall retain its full legal force and effect.